shERPa CS Master Dashboard

Abdallah Kerkab (EXF490) — ITINET / YPTO — Customer Services Stream
Data: 03 Apr 2026 (Jira live + Student Cert meeting)
6
FSP Interfaces
3
Active / Rework
0
Blocked
5
Confluence FSPs
4
HTML Docs Created
📋 All FSPs (6)
🎯 Other Items
📄 Claude HTML Files
🔗 All Links

▶ Fine Parallel Run (Get Case Status CRM → C4C) I_XXXXXX_471

Rework
Jira Tickets — Your FSP (471: CRM → C4C)
KeySummaryTypeStatusDue
SAP-21513TA06 FSP: I_XXXXXX_471 — Fine Parallel Run (Get Case Status CRM → C4C)DeliverableRework10 Apr 2026
SAP-21905TA07 FUT: I_XXXXXX_471 — Fine Parallel RunTaskNew15 May 2026
SAP-10942RICEFW 471 — Fine Parallel Run (CRM → C4C)RICEFW——
Jira Tickets — Michael Goossens' FSP (470: C4C → CRM) — Related
KeySummaryTypeStatusDueAssignee
SAP-21410TA06 FSP: I_XXXXXX_470 — Fine Parallel Run (Create CRM Complaint from C4C case)DeliverableIn Draft06 Mar 2026Michael Goossens
SAP-10941RICEFW 470 — Fine Parallel Run (C4C → CRM)RICEFWIn Review——
Confluence — Your FSP + Michael's FSP + DAB
📄 Fine Parallel Run [Get Case Status CRM → C4C] (Your FSP) 📄 Fine Parallel Run (Create CRM Complaint from C4C case) — Michael's FSP 📄 Complaints Fines — parallel run (CS) (DAB)
Claude HTML Files
📝 FSP_SAP10909_v0.1–v0.3 (Fine Parallel Run) 📊 Master FSP Dashboard (all 6)
⚠️ Service Order type ZDSP confirmed for fine complaints. FSP v0.3 resolving critical OP about identification.
💡 Michael's FSP-470 (C4C→CRM) is the reverse direction of your FSP-471 (CRM→C4C). Both are parallel run interfaces — obsolete after Wave 4.

▶ OpenText Scanning Complaints (OCR Tool → C4C) I_XXXXXX_423

In Review
Jira Tickets
KeySummaryTypeStatusDue
SAP-21414TA06 FSP: I_XXXXXX_423 — Complaints (OCR Tool → C4C)DeliverableIn Review06 Mar 2026
SAP-21879TA07 FUT: I_XXXXXX_423 — Complaints (OCR Tool → C4C)TaskNew10 Apr 2026
SAP-10911RICEFW 423 — Complaints OCR Tool → C4CRICEFWIn Review—
Confluence
📄 Scanning Complaints FSP (v25 — 27 Mar)
Claude HTML Files
📝 FSP_Scanning_Complaints_v09_LIGHT.html (v0.9 — 30 Mar) 📝 FSP_Scanning_Complaints_v09_REVIEW.html (dark version) 💬 Chat: Status management Complaints (v06–v08)
Related Confluence Pages (same Case API / complaint ecosystem)
📄 Complaints interfaces (CS) (DAB) — Simon 📄 Complaints creation (Webforms Sitecore → C4C) — Gavin 📄 Case workspace (CS) — 4-folder xECM structure 📄 DMS: Setup connection xECM ↔ SAP Sales Cloud 📄 General Complaint (CS) — business process OTES Reference Page SAP-10687 (VIM OCR — Quentin) SAP-10895 (RICEFW 35 — Sitecore Webforms)
🔴 v0.9 rework: removed ABAP/S4 layer per Simon's direction → direct OTES → CPI. OP19 (PES capability) is blocking.

▶ Attached Documents in SAP (OpenText / EIM) I_XXXXXX_408

In Review
Jira Tickets
KeySummaryTypeStatusDueAssignee
SAP-25138TA06 FSP: I_XXXXXX_408 — Attached Documents (CLONED — active)DeliverableIn Review06 Mar 2026Pieter Van der Borght
SAP-21415TA06 FSP: I_XXXXXX_408 — Attached Documents (cancelled by accident)DeliverableCancelled—Ab
SAP-21912TA07 FUT: I_XXXXXX_408 — Attached DocumentsTaskNew15 May 2026Ab
SAP-10909RICEFW 408 — Attached Documents in SAPRICEFWNew—Davy Picavet
Jira TSP Tasks (TA20)
KeySummaryStatusAssignee
SAP-21658TSP: I_XXXXXX_408 — Sender C4COn Hold—
SAP-21657TSP: I_XXXXXX_408 — MiddlewareOn HoldDiego Gomes
SAP-21503TSP: I_XXXXXX_408 — Receiver OpentextOn HoldAndy Mans
Confluence
📄 Attached Documents FSP
Claude HTML Files
⚠️ No standalone HTML FSP created yet for 408 — only included as section in master dashboards (27 Mar, 23 Mar)
Related
📄 Case workspace (CS) — 4-folder xECM structure 📄 DMS: Setup connection xECM ↔ SAP Sales Cloud
💡 SAP-21415 was cancelled by accident → cloned to SAP-25138 (active, In Review). 3 TSPs are On Hold.

▶ Attachments linked to Webform (MyNMBS → Image Recognition) I_XXXXXX_466

In Review
Jira Tickets
KeySummaryTypeStatusDueAssignee
SAP-21514TA06 FSP: I_XXXXXX_466 — Webform AttachmentsDeliverableIn Review10 Apr 2026Pieter Van der Borght
SAP-21906TA07 FUT: I_XXXXXX_466 — Webform AttachmentsTaskNew15 May 2026Ab
SAP-10939RICEFW 466 — Attachments linked to Webform (MyNMBS → OpenText)RICEFWIn Review——
Jira TSP Tasks (TA20)
KeySummaryStatusAssignee
SAP-21645TSP: I_XXXXXX_466 — Webform AttachmentsNewLaurens Sabbe
SAP-21482TSP: I_XXXXXX_466 — Sender MyNMBSNewHarry Tysmans
SAP-21483TSP: I_XXXXXX_466 — Receiver OpentextNewAndy Mans
Confluence
📄 Webform Attachments FSP 📄 Student Certificate Integrations (CS) (DAB) — Simon ⭐ NEW
Claude HTML Files
⚠️ No standalone HTML FSP created yet for 466 — only included as section in master dashboards (27 Mar, 23 Mar)
Student Certificate — Related FSPs (from DAB page)
📄 Student attestation (MyNMBS → C4C) — RICEFW 38 (SAP-10897) 📄 Case Content (C4C → Student Cert Image Recognition) — RICEFW 465 (SAP-10938) 📄 Student Certifications (Azure AI → C4C) — RICEFW 450 (SAP-10924) 📄 Configuration Docs — Manage student certificate — Roek Peters 📄 Manage student certificate (CS) — BPD process page
Student Certificate — Jira RICEFW Chain (from DAB page)
KeySummaryRole
SAP-10897RICEFW 38 — Student attestation (MyNMBS → C4C): MiddlewareCase creation (master)
SAP-1879338 — Sender (MyNMBS)Sender
SAP-1889038 — Receiver (C4C) — cancelled: std Case APIReceiver
SAP-10939RICEFW 466 — Attachment App/Web → OpenText: Middleware (YOUR FSP)Attachment storage
SAP-18770466 — Sender (NMBS web/app)Sender
SAP-18867466 — Receiver (OpenText)Receiver
SAP-10938RICEFW 465 — Case Content (CI → Azure AI): MiddlewareAI trigger
SAP-18771465 — Sender (CI)Sender
SAP-18868465 — Receiver (Azure AI)Receiver
SAP-10924RICEFW 450 — Student Certifications (Azure AI → C4C): MiddlewareAI response callback
SAP-18777450 — Sender (Azure AI)Sender
SAP-18874450 — Receiver (C4C) — cancelled: std Case APIReceiver
SAP-25204Case update after Sales (S3 → C4C): MiddlewarePayment status
SAP-24863CAP Microservice — Set Student Status on BPBTP microservice
Other Related
📄 Complaints creation (Webforms Sitecore → C4C)
🔴 03 Apr: Meeting confirmed architecture pivot → CPI-orchestrated, OpenText-first, sync case creation. Simon updated DAB page (v28) same day. FSP v0.3 rework needed.

▶ Letter Design (C4C & SD → Opentext) I_XXXXXX_33

New
Jira Tickets
KeySummaryTypeStatusDue
SAP-21520TA06 FSP: I_XXXXXX_33 — Letter Design (C4C & SD → Opentext)DeliverableNew10 Apr 2026
SAP-21914TA07 FUT: I_XXXXXX_33 — Letter DesignTaskNew—
SAP-10893RICEFW 33 — Letter design (C4C & SD → Opentext)RICEFW——
SAP-21660TA20 TSP: I_XXXXXX_33 — Letter design (C4C & SD → Opentext)TSP——
SAP-21661TA20 TSP: I_XXXXXX_33 — Letter design (Sender C4C)TSP——
SAP-21508TA20 TSP: I_XXXXXX_33 — Letter design (Receiver Document Presentment)TSP——
Confluence
⚠️ No dedicated FSP Confluence page yet — to be created from template. Related pages:
📄 Managing email, webform and letter (CS) 📄 Exstream — Tax Certificate (CS)(FSP)

▶ Employee & Org Model (S4 → SAP CRM) I_XXXXXX_32

In Draft
Jira Tickets
KeySummaryTypeStatusDue
SAP-21417TA06 FSP: I_XXXXXX_32 — Employee & Org Model (S4 → CRM)DeliverableIn Draft06 Mar 2026
SAP-21881TA07 FUT: I_XXXXXX_32 — Employee & Org Model (S4 → CRM)TaskNew—
SAP-21556TA20 TSP: I_XXXXXX_32 — Employee & Org Model (Receiver CRM)TSP——
SAP-23892DABR — Employee and Org integration CRM and S4 (Open topic IDOC/BDOC)DABR——
Confluence
📄 Employee & Org Model (S4 → CRM) — Main FSP 📄 Employees S4 → C4C (related) 📄 Org Model S4 → C4C (related) 📄 Sync Employees & Org Model (DAB) 📄 Manage Organizational objects (CS) 📄 Manage NMBS Employees (CS)
Claude HTML Files
📝 fsp-sap21417-employee-orgmodel.html
✅ FSP finalized 29 Mar — ready to move to "In Review".
KeySummaryTypeStatusDue
SAP-23756SAP Master Data Conversion Cleanup manualTaskIn Progress17 Apr 2026
SAP-21632shERPa — FU02 — CFG: Embedded AI_C4CDeliverableNew15 May 2026
SAP-25351TA07 FUT: I_XXXXXX_477 — BP involved in Legal Claim (NCM → S4)TaskNew15 May 2026

HTML documents generated by Claude across past conversations. Open the chat link to re-download or iterate.

FileFSP / TopicVersionDateChat Link
FSP_Scanning_Complaints_v09_LIGHT.html I_XXXXXX_423 — Scanning Complaints v0.9 30 Mar 2026 This conversation
FSP_Scanning_Complaints_v09_REVIEW.html I_XXXXXX_423 — Scanning Complaints (dark) v0.9 30 Mar 2026 This conversation
fsp-sap21417-employee-orgmodel.html I_XXXXXX_32 — Employee & Org Model v1.0 27 Mar 2026 💬 FSP overview HTML for SAP-21417
fsp-master-dashboard.html Master Dashboard (all 6 FSPs) v1.0 27 Mar 2026 💬 FSP overview HTML for SAP-21417
sherpa-fsp-tracker.html FSP Tracker (card-based, filters) v2.0 23 Mar 2026 💬 Viewing assigned Jira work
FSP_Scanning_Complaints_v06–v08.html I_XXXXXX_423 — Scanning (earlier versions) v0.6–v0.8 06 Mar 2026 💬 Status management Complaints
FSP_SAP10909_v0.1–v0.3.html I_XXXXXX_471 — Fine Parallel Run v0.1–v0.3 Mar 2026 💬 Status management Complaints
shERPa CS Master Dashboard This file — complete overview v3.0 30 Mar 2026 This conversation
💡 Tip: Files were saved to C:\Users\akerk\Downloads\ and/or \\Win10xnvme\data12tb\YPTO\FSP-ALL\